Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order will be shipped.
Order Processing Time
All orders are processed within 1 business days after payment is confirmed.
Please note that processing times do not include weekends or holidays.
Once your order has been processed, it will be handed over to our shipping partners.
Shipping Times
Because we work with trusted global suppliers, shipping times may vary depending on your location.
Estimated delivery times are as follows:
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United States: 3-5 business days
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Canada: 8–10 business days
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Europe: 8-10 business days
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Australia & New Zealand: 10-12 business days
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Other Countries: 10-20 business days
These are estimated timeframes and may vary due to customs clearance, carrier delays, weather conditions, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase.
We do not currently offer free shipping.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update after shipment.
Tracking updates depend on the carrier and destination.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Incorrect Address & Failed Delivery
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.
If a package is returned to us due to an incorrect address, additional shipping fees may apply.
Delays & Lost Packages
While we work closely with our shipping partners, delays may occasionally occur and are outside of our control.
If your order has not arrived within 30 business days, please contact our support team, and we will be happy to assist you.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: support@zenyora.store
Support Hours: Monday–Friday, 9 AM – 5 PM (GMT)